Job Title:
Experienced Customer Service Representative – Union Benefits Specialist (REMOTE WORK)
Job Description:
About blithequark
At blithequark, we're passionate about empowering labor unions, credit unions, and associations to provide exceptional benefits to their members. As a rapidly growing company, we're committed to delivering top-notch services that meet the evolving needs of our clients. With a strong presence in southern California, we've established direct relationships with over 20,000 union associations, serving the needs of police departments, firefighters, teachers, postal workers, and other labor unions.Join Our Team
We're seeking an experienced Customer Service Representative to join our team as a Union Benefits Specialist. As a key member of our team, you'll play a vital role in educating union members about the benefits available to them through their affiliation. If you're a self-motivated individual with exceptional people skills, a customer service attitude, and a desire for professional growth, we encourage you to apply.About the Role
As a Union Benefits Specialist, you'll be responsible for:- Providing exceptional customer service to union members, answering their questions, and addressing their concerns about available benefits
- Educating members about the benefits they're eligible for, and helping them understand the value of their union affiliation
- Working closely with union associations to ensure seamless communication and delivery of benefits
- Identifying opportunities to upsell or cross-sell additional benefits to members who express interest
- Maintaining accurate records and reporting on customer interactions and sales performance
Requirements for Consideration
To be considered for this role, you'll need to meet the following requirements:- Flexible hours to accommodate the needs of our clients and members
- Fluent in English (Bilingual in any language is a plus, but not required)
- Proven customer service experience, with a strong focus on building rapport and resolving issues
- Excellent communication and interpersonal skills, with the ability to work effectively with union members, associations, and internal stakeholders
- Self-motivation, with a strong desire for professional growth and development
What We Offer
As a Union Benefits Specialist at blithequark, you'll enjoy a range of benefits, including:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS - Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop their careers. As a Union Benefits Specialist, you'll have access to:- Regular training and mentorship programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages innovation and creativity
Work Environment and Company Culture
We're proud of our inclusive and dynamic work environment, where employees feel valued, respected, and empowered to succeed. Our company culture is built on:- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and professional development
- Flexibility and work-life balance