Technical Support / Customer Service Representative (Remote) – Join the blithequark Team and Revolutionize Your Career

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards for being the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then, a remote Technical Support / Customer Service Representative position at blithequark is the perfect opportunity for you!

About blithequark

blithequark is a global organization that empowers talented individuals to become game-changers in their careers. With a diverse team from over 70 countries, we foster an environment where every member contributes to and supports each other's success and well-being. Together, we help the world's most renowned brands enhance their businesses through exceptional customer experiences and innovative technologies. As we continue to grow, we're seeking more passionate and dedicated individuals to join our mission.

Career Growth and Personal Development

This is an exceptional "work from home" opportunity that will enable you to reimagine your career journey and develop lasting relationships with your colleagues. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. At blithequark, we believe in real career and personal growth potential, with about 80% of our managers and leaders promoted from within. To help you achieve your goals, we offer a range of FREE Learning and Leadership Development programs designed to set you on the path to your ideal career.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an exceptional problem-solver
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• A strong focus on building customer relationships
• At least 1 year of customer service experience
• Technical support experience is preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

At blithequark, we're committed to investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We'll invest in you to aid in your career path and personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If this opportunity resonates with you, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer:

blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

Apply Job! Apply for this job