Experienced Customer Service and Sales Representative – Omnichannel Support and Growth Opportunities
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a leading provider of customer experience solutions, as we seek an experienced Customer Service and Sales Representative to join our team in Columbia, SC.
Why Choose blithequark?
At blithequark, we pride ourselves on being a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences during each interaction. As the largest interaction expert team in the market, we offer a unique blend of multicultural expertise, cutting-edge technology, and the highest security standards. Our commitment to excellence is reflected in our comprehensive benefits package, which includes:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that recognize your value and contributions
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and security
- Paid Time Off to recharge and refocus
- Employee wellness and engagement programs to foster a positive and supportive work environment
Your Impact
As a Customer Service and Sales Representative at blithequark, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days as the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications
* High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Ability to work remotely in a virtual team environment
Being One of Our People
At blithequark, we believe in creating an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.
Location
Our Columbia, SC location offers a unique blend of small-town charm and big-city amenities, making it an ideal place to live and work.
Apply Now!
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team at blithequark! Apply Job!
About blithequark
blithequark is a leading provider of customer experience solutions, dedicated to delivering exceptional experiences for our clients and their customers. With a global presence and a team of multicultural experts, we offer a unique blend of innovative solutions, cutting-edge technology, and the highest security standards. Our commitment to excellence is reflected in our comprehensive benefits package, which includes paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.
Join Our Team!
At blithequark, we're passionate about creating outstanding work experiences and endless development opportunities for our employees. If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team! Apply for this job