Customer Service Key Account Support (Freight Forwarder) – Join the Global Logistics Team at blithequark
Are you a highly skilled and confident individual with a passion for success? Do you have a strong background in logistics, freight forwarding, or shipping? Are you looking for a challenging and rewarding role that will allow you to grow and develop your skills? If so, we have an exciting opportunity for you to join the global logistics team at blithequark as a Customer Service Key Account Support (Freight Forwarder) on a 1-year renewable contract.
About blithequark
blithequark is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a strong focus on information technology and supply chain optimization, we operate over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. Our SPOT platform ensures easy cooperation and full transparency throughout the supply chain, making us a leader in the logistics industry.
Job Description
As a Customer Service Key Account Support (Freight Forwarder) at blithequark, you will play a critical role in ensuring the smooth operation of our logistics services. Your primary responsibilities will include:
- Coordinating with customers, carriers, and related supplier departments to handle shipments as per sales/customer instructions
- Promptly communicating and providing information clearly to customers without any late responses
- Checking the quality and accuracy of work to meet company standards and objectives
- Following up and handling shipments for smooth operation as per customers/sales and CPL overseas/agents' instructions, fully complying with Standard Operating Procedures (SOP) to meet customers/agents' requirements
- Taking personal responsibility for daily problem-solving and following up on requests and/or problems that key account customers experience
- Escalating points and being a single point of contact for the customer on operational performance in general (not transaction-based > first level = Ops or Customer Service)
- Scheduling and preparing regular business review meetings together with the account owner, developing PowerPoint presentations, and leading the implementation of any required changes or improvements
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- At least 3 years of experience in logistics, freight forwarding, or shipping
- Bachelor's Degree in Logistics & Freight Forwarding or a related field
- Strong customer service mind
- Ability to work under pressure
- Sales-oriented with operational consciousness
- Self-confident with a positive attitude
- Strong negotiation skills
- Dynamic, structured, flexible, and ambitious
- Self-motivating
- Good English language skills
Special Knowledge
In addition to the qualifications above, you will also need to possess the following special knowledge:
- Basic computer knowledge/skills in MS Office (Word, Excel, PowerPoint)
- CargoWise1 know-how in related functions (an advantage)
Why Join blithequark?
As a member of the global logistics team at blithequark, you will have the opportunity to work with a diverse range of customers and industries, developing your skills and knowledge in a fast-paced and dynamic environment. You will also have access to a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
blithequark is a global company with a diverse range of employees from different cultures and backgrounds. We value diversity and inclusion, and strive to create a work environment that is collaborative, supportive, and inclusive. Our company culture is based on the following values:
- Customer focus
- Innovation
- Collaboration
- Excellence
- Integrity
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement plan
- Paid time off
- Access to training and development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you are a highly skilled and confident individual with a passion for success, we encourage you to apply for this exciting opportunity to join the global logistics team at blithequark. Please submit your application with a detailed resume in English by clicking on the "Apply Now" button below.
Contact Information
For more information about this role or to discuss your application, please contact Khun Peeradon Kankaset at [02-649-9866](tel:02-649-9866) or [0-2649-9899](tel:0-2649-9899).
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