Experienced Full Stack Customer Service Representative – Plumbing Services & ServiceTitan Specialist at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in bilingual communication and a knack for building lasting relationships with customers? If so, we invite you to join blithequark, a fast-growing plumbing services company, as a Spanish Bilingual Customer Service Representative. In this role, you'll be the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs, guiding them from their first call through job completion. About blithequark blithequark is a leading provider of plumbing services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. Our team is passionate about providing top-notch service, and we're committed to making a positive impact in our community. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. Schedule and Work Environment This is a remote position, with a schedule of Monday–Friday, 8:00 AM–5:00 PM PST (includes 1-hour unpaid break). You'll work in a fast-paced, dynamic environment, using industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication. You'll also coordinate with skilled field technicians to ensure seamless service delivery. Responsibilities As a Spanish Bilingual Customer Service Representative, you'll be responsible for: * Converting high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication * Dispatching plumbers via ServiceTitan, aligning technician expertise and availability with customer needs * Processing invoices and managing billing workflows within ServiceTitan, ensuring accuracy and timeliness * Maintaining proactive communication with customers throughout their service journey—from first contact through job completion * Delivering exceptional support across diverse plumbing services, including: + Emergency drain cleaning + Faucet installations + Water heater replacements + Whole-home water line re-piping projects * Executing administrative tasks related to CRM and service coordination with efficiency and precision * Building strong, lasting customer relationships that foster repeat business and generate positive reviews Requirements To succeed in this role, you'll need: * Exceptional English communication skills with clear, professional pronunciation (minimal accent) * Bilingual (English/Spanish) strongly preferred to support a diverse customer base * Customer service experience with US-based clients, with proven cultural and communication alignment * ServiceTitan experience highly preferred and a strong competitive advantage * Strong technical aptitude and ability to quickly master CRM/service management tools * Full-time availability with commitment to a consistent 40-hour work week * High attention to detail, self-motivated, and proactive in workflow management * Ability to excel in an independent remote work environment while maintaining productivity and quality * Experience in service industry or home improvement sector preferred (but not required) Independent Contractor Perks As an independent contractor, you'll enjoy: * HMO coverage (for eligible locations) * Permanent work-from-home arrangement * Immediate hiring Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Spanish Bilingual Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Regular feedback and coaching to help you succeed in your role * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation Compensation, Perks, and Benefits As an independent contractor, you'll receive competitive compensation and benefits, including: * Competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package (including HMO coverage for eligible locations) * Permanent work-from-home arrangement * Immediate hiring Conclusion If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join blithequark as a Spanish Bilingual Customer Service Representative. With your skills and experience, you'll be an integral part of our dynamic team, helping us deliver top-notch service to our customers. Apply now to take the first step in your career journey with blithequark. ```html

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