HR Specialist- Remote

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Summary

The HR Central Analyst is a go-getter and problem-solver who thrives in a fast-paced, constantly evolving HR Shared Services environment. This role provides expert guidance and hands-on support across the full employee lifecycle — from onboarding and offboarding to payroll, compliance, and policy interpretation. As a trusted advisor to employees and managers, this position delivers exceptional service, educates on HR technologies and self-service tools, and champions process improvements that enhance both employee experience and operational excellence.

Key Responsibilities

• Serve as a primary resource for HR Central’s Tier 1 and Tier 2 support, handling inquiries related to Contingent worker onboarding activity, offboarding, leave of absence, payroll, verification of employment, and policy interpretation.

Deliver accurate, timely resolutions via multiple channels (Salesforce case management, phone, and chat), ensuring a high standard of employee care and adherence to established SLAs.

• Educate and empower employees to use our AI self-service tools and HR systems (Workday, Salesforce, etc.) effectively.
• Partner with HR Centers of Excellence (COEs) to ensure seamless service delivery and continuous improvement in processes and content.
• Support the onboarding program for contingent workers in Workday.
• Support the North America onboarding and offboarding processes, ensuring compliance with I-9 and state/federal employment laws.
• Participate in HR Central’s knowledge management efforts, creating and updating content that improves accuracy, consistency, and efficiency across the team.
• Collaborate with cross-functional HR and IT teams to streamline processes, identify automation opportunities, and enhance the employee experience.
• Maintain the highest level of professionalism, confidentiality, and empathy while balancing high case volumes and competing priorities.
• Lead or contribute to small projects and compliance initiatives aligned with HR Central’s service excellence goals.

Skills & Competencies

• Attention to detail and customer-centric mindset with a passion for problem-solving and continuous improvement.
• Tech-savvy with proficiency in HR systems (Workday, Salesforce, etc.) and Microsoft Office Suite.
• Demonstrate ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Strong understanding of HR principles, policies, and employment law fundamentals (U.S. and Canada preferred).
• Exceptional communication and interpersonal skills, capable of explaining complex HR matters with clarity and empathy.
• Proven ability to collaborate cross-functionally and provide constructive feedback to improve processes and service delivery.
• High degree of integrity and discretion when handling confidential information.
• Strong analytical and organizational skills with a focus on data-driven decision-making.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience).
• 3+ years of progressive experience in HR Shared Services environments, HR Operations, or similar employee support roles.
• Experience with Workday and Salesforce Case Management System strongly preferred.

Why You’ll Love This Role You’ll be part of a high-performing, service-driven HR Central team that values initiative, accountability, and collaboration. Every day brings a new challenge — and the opportunity to make a real impact on the employee experience across our organization. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-1 Ref: #236-Eng Pasadena System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. If you have questions about this posting, please contact [email protected] Apply tot his job Apply To this Job