Experienced Customer Service Insurance Assistant – Commercial Insurance Support

Are you passionate about delivering exceptional customer service in a fast-paced remote environment? Do you have a knack for navigating complex insurance policies and procedures? If so, we invite you to join arenaflex, a Fortune 100 Company, as an Experienced Customer Service Insurance Assistant – Commercial Insurance Support. At arenaflex, we pride ourselves on providing top-notch support to our independent agents and customers regarding their small business insurance policies. Our Service Insurance Assistants play a vital role in delivering responsive service by managing account information and preparing insurance documents and policy files for further processing. If you're looking to grow your career in a dynamic and supportive environment, this is the opportunity for you!

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. Our mission is to provide protection for the unexpected and deliver it with care, helping people embrace today and confidently pursue tomorrow.

Job Responsibilities

As an Experienced Customer Service Insurance Assistant – Commercial Insurance Support, you will be responsible for:

• Entering and retrieving information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
• Using intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
• Performing other related support duties as requested, such as answering phones, processing mail, and assisting customers.
• Upholding our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adhering to a daily schedule to help maintain phone and offline service levels.
• Identifying all required forms and materials related to policy changes and certificates
• Assisting in handling various requests from agents and insureds, including completing basic policy changes
• Interacting with other departments, including underwriting, billing, and processing, to help resolve customer requests.

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent
• Minimum of 1-2 years of relevant customer service or administrative experience preferred
• Prior Call Center/Insurance experience preferred but not mandatory
• Proficiency with computers is mandatory
• Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures
• Must be able to acquire and maintain company and department work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service)

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our hours of operation are from Monday through Friday, 8:00 am-8:00 pm EST. You will be required to be flexible and work within these hours. Our customer service representatives need to be available to work during these hours to ensure that we provide exceptional service to our customers. At arenaflex, we value diversity, equity, and inclusion. We are committed to creating an environment where employees from all backgrounds can build long and meaningful careers. We believe that progress happens when people feel secure, and we strive to provide protection for the unexpected and deliver it with care.

Compensation, Perks, and Benefits

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at arenaflex have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Employee recognition and reward programs

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs, including:

• On-the-job training
• Virtual classroom instruction
• Mentorship programs
• Leadership development programs
• Continuing education opportunities

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for navigating complex insurance policies and procedures, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

* California

• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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