Experienced Data Entry Specialist – Remote Customer Service and Veterinary Support
Are you a detail-oriented and compassionate individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and a desire to work in a dynamic and supportive environment? If so, we invite you to join blithequark's esteemed Veterinary Support team as a Full-Time Data Entry Specialist!
About blithequark
blithequark is a rapidly growing e-commerce company revolutionizing the way people shop for their pets. As a leader in the pet industry, we are committed to providing an unparalleled customer experience, and we're looking for talented individuals like you to help us achieve this goal. Our company culture is built on the principles of health, wellness, and compassion, and we offer a comprehensive benefits package to support the well-being of our employees.
Why You'll Love Working at blithequark
At blithequark, we prioritize the health, wellness, and happiness of our employees. We offer a range of benefits and perks to support your personal and professional growth, including:
- Competitive starting wages
- Opportunities for wage increases after 3 months of service
- A comfortable and climate-controlled work environment
- 20% employee discount program for all your pet needs
- 401(k) with company matching
- Regular team-building events and company-sponsored lunch meetings
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to a comprehensive employee assistance program
Job Responsibilities
As a Data Entry Specialist, you will play a critical role in supporting our Veterinary Support team by:
- Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
- Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
- Completing data entry of prescriptions into blithequark's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
- Demonstrating a willingness to learn and grow with our company
- Communicating with veterinary facilities via telephone (and occasionally other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
- Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts
Requirements
To be successful in this role, you will need:
- 2 years of experience working in a customer or healthcare-focused environment
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong sense of ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if required)
- Strong decision-making skills
- Demonstrated ability to multitask and perform well in a fast-paced environment
- Flexibility to adjust to changes as per the business needs of the organization
- Ability to move schedule and stay at work longer than required depending on the situation by the specialty unit
- Demonstrated ability to maintain confidentiality and secure sensitive information
- Ability to pass a background check
What We Offer
As a Data Entry Specialist at blithequark, you can expect:
- A competitive hourly rate of $28/hour
- Opportunities for professional growth and advancement
- A dynamic and supportive work environment
- A comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to a comprehensive employee assistance program
- A 20% employee discount program for all your pet needs
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. Apply Now! Apply for this job