Experienced Member Services Representative – Remote Customer Service
Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional service and resolving complex issues? Look no further than blithequark, where we're seeking an experienced Member Services Representative to join our Payments and Digital Strategy team in the blithequark Credit Union.
About blithequark
At blithequark, we're more than just an airline – we're a global community of people who are passionate about delivering exceptional service and making a difference in the lives of our customers. With a rich history and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the world of aviation and beyond.
Why Join blithequark?
As a Member Services Representative at blithequark, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional service and resolving complex issues. You'll be responsible for providing support to our members, processing transactions, and ensuring compliance with regulatory requirements.
Key Responsibilities:
* Complete data access and balancing tasks
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
- Work member cases/assignments
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account, and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, review, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing
- Obtain information from members for the timely and correct processing of international and domestic wire transfer requests
- Research and verify incoming and outgoing wire transfer information
- Communicate with the vendor to process wire transfers
- Understand and be familiar with outgoing and incoming wire transfer regulations
- Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
- Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
Essential Qualifications:
* High school degree or GED
- Intermediate Excel and Word experience
- Ability to work prolonged hours in support of business needs
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for interest to detail
- Ability to effectively prioritize work and meet time limits
- Ability to maintain excellent performance and attendance
- Must pass relevant blithequark and Credit Union pre-employment compliance exams
Preferred Qualifications:
* Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires experience
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work in a fast-paced environment, handle multiple responsibilities, and feature as an integral part of a team
- Ability to perform mathematical calculations and review data
- Ability to effectively prioritize work and meet time limits under high volume pressure
Skills and Competencies:
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software
- Ability to work in a team environment and contribute to the success of the team
- Ability to communicate effectively with members and other departments
- Ability to maintain confidentiality and handle sensitive information
- Ability to adapt to changing priorities and deadlines
- Ability to maintain a high level of accuracy and attention to detail
Career Growth Opportunities and Learning Benefits:
* Opportunities for career advancement and professional growth
- Access to training and development programs to enhance skills and knowledge
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities for professional certifications and licenses
Work Environment and Company Culture:
* Remote work environment with flexible scheduling
- Collaborative and supportive work environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Access to training and development programs to enhance skills and knowledge
Compensation, Perks, and Benefits:
* Competitive hourly rate: $22-35/hour
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) program with company contributions
- Employee Assistance Program
- Discounts on hotels, cars, cruises, and more
- Travel perks: access to over 6,800 daily flights across our global network
- Wellness programs: access to fitness classes, wellness workshops, and more
- Recognition and rewards for outstanding performance
Conclusion:
If you're a customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Member Services Representative, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional service and resolving complex issues. Apply now and take the first step towards a rewarding career with blithequark! Apply Job! Apply for this job