Experienced Customer Service Coordinator – Remote Customer Support Team at blithequark
Are you a customer service enthusiast looking for a challenging and rewarding role that offers flexibility and growth opportunities? Do you have a passion for delivering exceptional customer experiences and a strong desire to work for a leading airline? Look no further! blithequark is seeking an Experienced Customer Service Coordinator to join our Remote Customer Support Team.
Why Join blithequark?
At blithequark, we're committed to providing our customers with the best possible experience. As a Customer Service Coordinator, you'll play a critical role in ensuring that our customers receive the highest level of service and support. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals who share our passion for customer service.
Job Responsibilities:
As a Customer Service Coordinator, you'll be responsible for:
- Providing exceptional customer service to our clients via phone, email, and chat
- Promoting and selling air travel to the traveling public or freight forwarders
- Assisting with passenger check-in and load acceptance
- Interpreting authorities' guidelines and requirements for domestic and international travel or shipment shipments
- Meeting and dispatching planes within set-up times
- Providing assistance to distressed passengers and customers
- Protecting business assets and revenue
- Ensuring a safe and secure travel experience for our customers
- Possessing the physical ability and dexterity to perform various job-related duties
- Using organizational skills to perform multiple tasks within a limited timeframe
- Being self-motivated and requiring minimum supervision
- Responding and assisting during safety and emergency situations
- Following internal and external regulations and procedures
- May be required to drive and operate air stairs to board and deplane passengers
- Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
- May be required to perform Passenger Operation Control duties, including air-to-ground communication and Tower duties
What You'll Need for Success:
To be successful in this role, you'll need:
- A high school degree or GED
- The ability to read, write, fluently speak, and understand the English language
- Bilingual language skills are required in some locations
- A valid driver's license as required by local authorities
- Must satisfy FAA background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
- Ability to work abnormal and/or prolonged hours, including weekends and holidays
- Must be able to work on a regular and timely basis
What You'll Get:
As a valued member of our team, you'll enjoy:
- Travel Perks: With blithequark, you'll have access to over 6,800 daily flights across our global network, allowing you to explore 365 destinations and experience the world like never before.
- Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits that will help you live well. Plus, enjoy digital health visits, flexible spending accounts, and more.
- Wellness Programs: We're committed to your well-being, offering a range of programs and resources to help you achieve your goals and maintain a healthy work-life balance.
- 401(k) Program: Available upon hire, our 401(k) program offers company contributions to help you save for your future.
- Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Join Our Inclusive and Diverse Team:
At blithequark, we're proud of our diverse and inclusive team, with over 20 Employee Business Resource Groups dedicated to connecting our employees to our customers, suppliers, communities, and shareholders. Our commitment to inclusion and diversity is at the heart of everything we do, and we're excited to welcome talented individuals from all backgrounds to join our team.
Ready to Take Off?
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Remote Customer Support Team at blithequark and take your career to new heights. Apply Job! Apply for this job