Scrum Master (f/m/x) (Wien, AT, 1190)

We are looking for a senior agile leader to drive delivery in the Credit Cards Tribe. You will orchestrate a complex ecosystem involving 7 strategic vendors and critical internal streams. This is not a junior facilitation role; we need a "Delivery Engine" who can manage cross-organizational dependencies, enforce strict process discipline, and protect the development teams from unplanned scope creep, allowing them to focus on executing our strategic asset roadmap.  

Your mission:

• Enforce Process Discipline: Rigorously uphold a "Definition of Ready," ensuring no work starts without clear, documented requirements in Jira.
• Manage Vendor Alignment: Actively coordinate with external partners (Core Banking, Card Production, IT Service Providers) to ensure timely status updates and proactive blocker removal.
• Protect Team Capacity: Shield developers and BAs from ad-hoc requests and unplanned operational demands by channeling all requirements through the official Backlog Refinement process.
• Facilitate Core Events: Lead high-efficiency Dailies, Planning, and Retrospectives with a focus on output and resolving impediments, rather than just status reporting.
• Visualize Dependencies: Maintain a clear view of cross-stream dependencies (e.g., Backend APIs vs. Frontend releases) and flag risks to the Tribe Leadership immediately.
• Drive Velocity: Track team metrics (Cycle Time, Velocity) to identify bottlenecks in the end-to-end delivery chain and propose continuous process improvements.
• Coordinate Releases: Collaborate with the Tech Lead and Delivery Manager to ensure the release train meets all governance, security, and operational gates.
• Resolve Conflicts: Mediate between technical and business stakeholders when requirements are unclear, ensuring a constructive solution focused on delivery.
• Support Tooling: Maintain high data quality in Jira and Confluence to ensure accurate reporting for management. 

Core Competencies:

• Senior Agile Experience: in depth understanding of Scrum Master role in a complex, enterprise environment (Banking, FinTech, or Regulated Industries preferred).
• Vendor Management: Experience working in multi-vendor setups or with distributed/offshore teams is highly valued.
• Jira Mastery: Advanced knowledge of Jira (Workflows, JQL, Dashboards) to enforce process through tooling.
• Assertiveness: You are comfortable pushing back on senior stakeholders when necessary to protect the Sprint Goal and ensure realistic planning.
• Tech-Savvy: You understand the Software Development Lifecycle (SDLC) well enough to distinguish between technical blockers and organizational impediments.
• Certification: PSM II, CSM, or equivalent is expected. Knowledge of Scaling Frameworks (LeSS/SAFE) is a plus.
• Language: Business fluent English is mandatory; German is highly valued.

What’s in it for you: 

• Work-Life-Balance: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country. 
• Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect. 
• Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact. 
• Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances. 
• Save money: Discounts, exclusive banking terms, and a free public transport pass. 
• Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare. 
• Competitive salary: Starting at EUR 60.000, gross p.a. excluding overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person. 

If you have questions regarding our application process, feel free to check out our FAQ or our page for international applicants.

Your contact

Martin Trnka Talent Acquisition Team