Experienced Customer Service Representative – Remote Contact Center Chat Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a Remote Contact Center Chat Representative! As a key member of our customer service team, you will play a vital role in providing top-notch support to our members through various digital channels, including chat, messaging, email, and phone.
A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE
As a Remote Contact Center Chat Representative, you will be the face of blithequark, providing timely and effective resolutions to our members' inquiries, concerns, and needs. Your day will be filled with a variety of tasks, including:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of blithequark's products and services.
REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS
To excel in this role, you will need to possess the following skills and qualifications:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below!).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
TELECOMMUTING REQUIREMENTS
To ensure a seamless and productive work experience, we require our Remote Contact Center Chat Representatives to have:
- A dedicated workspace.
- Secure and strong internet connection.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or outside distractions.
ON-SITE TRAINING
The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training on our products and services, as well as our customer service standards.
WHY JOIN THE BLITHEQUARK TEAM?
At blithequark, we are committed to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.
BENEFITS OF WORKING AT BLITHEQUARK
As a full-time employee of blithequark, you will enjoy an array of amazing benefits, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
EQUAL OPPORTUNITY EMPLOYER
blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the blithequark team as a Remote Contact Center Chat Representative! Apply for this job