Experienced Full Stack Insurance Customer Service Representative – Property & Casualty Licensed – Remote Opportunity

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong background in property and casualty insurance, with a P&C license to boot? If so, we may have the perfect opportunity for you at blithequark! As a leading provider of insurance solutions, blithequark is dedicated to putting our people first. We believe that happy employees lead to happy customers, and we're committed to creating a work environment that supports the growth and development of our team members. With a culture that reflects our values of excellence, respect, innovation, and open communication, we're looking for talented individuals like you to join our team.

About blithequark

blithequark is not just another insurance agency – we're a dynamic and growing organization with a team of dedicated professionals working across the country. With over 10 years of experience and a proven track record of success, we've established ourselves as a trusted partner in the insurance industry. Our team has doubled in size over the past 18 months, and we're excited to continue our growth trajectory with the right people on board. As a family of related businesses, blithequark offers a unique opportunity for career development and growth. Our employees enjoy access to internal training and development programs, as well as opportunities to work across our brands and gain new skills and experiences.

The Role

As a Customer Service Representative, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll be working in a fast-paced inbound call center environment, using multiple programs and systems to resolve customer needs quickly and efficiently. Your responsibilities will include:

• Answering inbound calls from existing customers, using a proactive approach to identify and assess their needs and offer our services to ensure they're placed best for their needs.
• Developing and maintaining a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answering questions related to coverages, billing, and policy history.
• Resolving customer issues, processing payments, answering questions, and processing endorsements.
• Maintaining an in-depth understanding of the software, products, and processes used by the organization.
• Maintaining high call quality (QA) scores, process adherence, and productivity metrics.

Requirements

To be successful in this role, you'll need:

• A resident state P&C license
• Strong attention to detail and accuracy when collecting and entering data
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment (preferred)
• Experience working in a high-volume and fast-paced call center environment
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously
• Strong reliable internet connection
• Proactive in one's own development, welcoming coaching as an opportunity to improve
• High energy and enjoys working in a combined team/goal-oriented environment
• Experience with named non-owner policies, understanding SR-22, and FR-44 state filings (a plus)
• Bilingual (English/Spanish) (highly desired)

What We Offer

At blithequark, we're committed to supporting the growth and development of our employees. Here's what you can expect:

• A paid training period, either on-site or from home, to set you up for success
• A starting salary range of $41,600.00-$43,680.00, DOE, plus a monthly incentive of $500 (target)
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

• The ability to work remotely without the need for relocation
• An investment in our employees' professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos

Equal Employment Opportunity

It is and will continue to be the policy of blithequark to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. Click the link below to register your interest and take the first step towards joining our team. Apply Job! Apply for this job