Outsourced Solutions Sr Program Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking a Sr. Program Manager to champion key large-scale projects and distributed teams as we expand our Managed Services offering. The Outsourced Solutions delivery team where this role sits relies on a globally distributed team and ensures our top clients have phenomenal outcomes. You will use your leadership and program management skills to ensure your team successfully navigates our customers' complex requests from spec to fulfillment. 

Responsibilities

• Execute outsourced service programs for target enterprise accounts, partnering with client contacts and coordinating contracted team fulfilling clients' work services 

• Work cross functionally for operational growth within assigned programs; including but not limited to maintaining staffing goals, compliance standards, and increased efficiencies

• Provide thought leadership and strategic counsel to the client (e.g., best practice presentations, cost savings recommendations, reporting)

• Evaluate job requests from customer for appropriateness for our workforce; help tweak where needed

• Manage TBD size of delivery managers and support team

• Facilitate troubleshooting of tooling issues and partner with cross functional partners to resolve

• Consult with Sales and client prospects on new Managed Services business opportunities

Qualifications and Experience

• 5-10 years experience in account management, program management, or project management role

• Experience working with Fortune 500 customers on complex projects

• You’re a people person who can collaborate with both internal business partners and client stakeholders to execute on shared goals

• You’ve led globally distributed and/or remote teams of project managers, recruiters and/or sales people; people management a plus

• Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results