BPO Operations Partner
BPO Operations Partner – Recruitment & HR Tech
We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.
Responsibilities:
Partner with executive leadership to design and expand BPO delivery models
Manage vendor relationships, staffing operations, and offshore recruitment support teams
Drive operational excellence, compliance, and data accuracy within recruitment systems
Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows
Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations
Requirements:
Extensive experience leading BPO operations for recruitment/staffing organizations
Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)
Proven ability to manage multi-level teams and deliver results at scale
Strategic mindset with hands-on execution skills
Originally posted on Himalayas
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