FBS Lead Domain Architect (Services Operations)
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and collaborative work environment
- Leaders with deep market knowledge and strategic vision
We count on you for:
Domain Architecture & Solution Design
- Design and develop robust IT domain architecture solutions integrating processes, applications, data, and technology.
- Align architecture deliverables with enterprise standards, vision, and strategic roadmap.
- Interpret and address complex internal and external business challenges, recommending industry best practices to improve products, processes, and services.
- Lead technical planning, create or modify specifications, and review high-level designs to ensure architectural integrity and compliance.
- Define and maintain non-functional requirements and architectural principles to ensure solution quality.
- Plan and manage the architecture runway to enable full, timely solution delivery.
- Implement a continuous improvement roadmap for domain architecture.
- Collaborate closely with enterprise and system architects to ensure cohesive solution delivery.
Leadership & Governance
- Set and guide the architectural direction for the domain with high autonomy.
- Lead cross-functional initiatives, vendor engagements, and contractor relationships.
- Mentor development teams, produce reference implementations, and establish frameworks.
- Promote built-in quality and continuous delivery practices across solutions.
Service Operations & Customer Experience Enablement
- Support the design of omnichannel customer service operations, ensuring integration of contact channels such as calls, chat, and self-service.
- Enable context-aware routing for service requests (e.g., billing, claims, underwriting, policy servicing).
- Define architecture to support real-time interaction handling, workflow navigation, and service request logging.
- Support tools and systems enabling agents to access customer profiles, service histories, and case updates.
- Ensure service operations architecture facilitates seamless escalation paths to specialized teams.
Requirements
- Bachelor’s degree in Computer Science or or IT-related areas.
- Strong development experience in at least one or two of : Java, C#, Node/Python frameworks such as Angular or React.
- Deep expertise in domain architecture, preferably within Service Operations or Insurance/FSI sectors.
- Proven track record in large-scale architecture design and implementation.
- Experience in customer service process optimization, omnichannel support systems, and operational workflow integration.
- Strong leadership skills with the ability to mentor, influence, and collaborate across diverse teams.
- Application development, integration techniques, and database platforms
- Familiarity cloud technologies and architectures in one or more cloud platforms (Azure, AWS, Google).
- Devops Process using IaC (Terraform or similar) and CI/CD tools (eg: Jenkins, Github)
- Fluent level in English
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Originally posted on Himalayas
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