Customer Service Talent Pool (Phoenix, AZ / Hybrid) - Full-time

pstronguAbout our Company/u/strong/p pStarted in 2016,nbsp;strongFreedomCare/strongnbsp;is a Healthcare company that is innovating and revolutionizing the way home care is delivered.nbsp; We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.nbsp;nbsp;We’re the largest consumer-directed home care agency innbsp;strongNY State/strongnbsp;and arenbsp;strongcontinually expanding our areas/strongnbsp;of focus including operations in other states and tech-based innovations./p pFreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV./p pWe pride ourselves onnbsp;strongour values/strongnbsp;which drive the level of care that we deliver to our patients:/p ul listrongHere For You/strongnbsp;(An attitude of service, empathy, and availability)/li listrongOwn It/strongnbsp;(Drive and ownership)/li listrongDo the Right Thing/strongnbsp;(High integrity)/li listrongBe Positive/strongnbsp;(Great attitude and a can-do positive approach to challenges)/li /ul pemAt FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.br/em/p hr pstrongMake a Difference in Healthcare: Join FreedomCare in Arizona!/strong/p pstrongAre you passionate about helping others and building a rewarding career in healthcare?/strong/p pWe're building a talent pool of strong customer service professionals forstrong FreedomCarenbsp;Arizona. /strongWe're searching for talented and motivated individuals interested in any of the following roles:/p ul listrongHomeCare Sales Specialist I:nbsp;/strongconnect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one./li listrongIntake Specialist I:nbsp;/strongwork closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them./li listrongOnboarding Specialist I/strong: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations./li listrongCare Support Specialist I:nbsp;/strongguide patients and caregivers through their home care journeynbsp;while ensuring that our patients receive the care they need and feel heard and cared for./li /ul pbrstrongemuIdeal Candidate Will Possess:nbsp;/u/em/strong/p ul listrongCustomer service skills/strong:nbsp;Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems.nbsp;Ability to manage a high-volume inbound and outbound queue.nbsp;Passion for providingnbsp;a high levelnbsp;of customer service, including the ability to show empathy, activenbsp;listeningnbsp;andnbsp;patience./li /ul ul listrongCommunication skills/strong: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.nbsp;/li /ul ul listrongSoft skills/strong: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.nbsp;/li /ul ul listrongProblem-solving/strong: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.brbr/li listrongTime management/strong: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed./li /ul ul listrongTechnology:/strong Computernbsp;proficiencynbsp;required; strong typing skills and ability tonbsp;leveragenbsp;technology and resolve customer issues efficiently while notetaking/multitasking.brbr/li listrongMultitasking/strong: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.nbsp;/li /ul hr pstrongemuThis is a remote position. We will be opening up an office in Phoenix next year and this role will require you to come into our FreedomCare office weekly. Our office will be located in Phoenix, AZ./u/em/strong/p pstrongem**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*/em/strong/p pstronguWhy Join Us?/u/strong/p ul listrongImpact Lives:/strongnbsp;You'll play a vital role in supporting individuals and their families in need./li listrongGrowth opportunities:/strongnbsp;We offer a supportive environment for professional development and advancement./li listrongCompetitive benefits:/strongnbsp;Enjoy a comprehensive benefits package includingnbsp;competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities./li /ul pstrongFreedomCare/strongnbsp;is a place where your voice matters, your work has meaning, and your career can thrive./p pReview all current available job opportunities here:nbsp;a href="https://freedomcare.com/jobs/"Jobs - Freedom Care/abrbr/p pem#INDHV/em/p pnbsp;/p pnbsp;/pdiv class="content-pay-transparency"div class="pay-input"div class="description"pspan style="font-size: 14px;"At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications./span/p/divdiv class="title"Compensation Range/divdiv class="pay-range"span$18/spanspan class="divider"mdash;/spanspan$22 USD/span/div/div/div pstronguAbout our Company/u/strong/p pStarted in 2016,nbsp;strongFreedomCare/strongnbsp;is a Healthcare company that is innovating and revolutionizing the way home care is delivered.nbsp; We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.nbsp;nbsp;We’re the largest consumer-directed home care agency innbsp;strongNY State/strongnbsp;and arenbsp;strongcontinually expanding our areas/strongnbsp;of focus including operations in other states and tech-based innovations./p pFreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV./p pWe pride ourselves onnbsp;strongour values/strongnbsp;which drive the level of care that we deliver to our patients:/p ul listrongHere For You/strongnbsp;(An attitude of service, empathy, and availability)/li listrongOwn It/strongnbsp;(Drive and ownership)/li listrongDo the Right Thing/strongnbsp;(High integrity)/li listrongBe Positive/strongnbsp;(Great attitude and a can-do positive approach to challenges)/li /ul pemAt FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.br/em/p hr pstrongMake a Difference in Healthcare: Join FreedomCare in Arizona!/strong/p pstrongAre you passionate about helping others and building a rewarding career in healthcare?/strong/p pWe're building a talent pool of strong customer service professionals forstrong FreedomCarenbsp;Arizona. /strongWe're searching for talented and motivated individuals interested in any of the following roles:/p ul listrongHomeCare Sales Specialist I:nbsp;/strongconnect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one./li listrongIntake Specialist I:nbsp;/strongwork closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them./li listrongOnboarding Specialist I/strong: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations./li listrongCare Support Specialist I:nbsp;/strongguide patients and caregivers through their home care journeynbsp;while ensuring that our patients receive the care they need and feel heard and cared for./li /ul pbrstrongemuIdeal Candidate Will Possess:nbsp;/u/em/strong/p ul listrongCustomer service skills/strong:nbsp;Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems.nbsp;Ability to manage a high-volume inbound and outbound queue.nbsp;Passion for providingnbsp;a high levelnbsp;of customer service, including the ability to show empathy, activenbsp;listeningnbsp;andnbsp;patience./li /ul ul listrongCommunication skills/strong: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.nbsp;/li /ul ul listrongSoft skills/strong: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.nbsp;/li /ul ul listrongProblem-solving/strong: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalation frustrated callers successfully.brbr/li listrongTime management/strong: Strong time management skills and be able to prioritize tasks. Must be able to meet and exceed./li /ul ul listrongTechnology:/strong Computernbsp;proficiencynbsp;required; strong typing skills and ability tonbsp;leveragenbsp;technology and resolve customer issues efficiently while notetaking/multitasking.brbr/li listrongMultitasking/strong: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.nbsp;/li /ul hr pstrongemuThis is a remote position. We will be opening up an office in Phoenix next year and this role will require you to come into our FreedomCare office weekly. Our office will be located in Phoenix, AZ./u/em/strong/p pstrongem**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*/em/strong/p pstronguWhy Join Us?/u/strong/p ul listrongImpact Lives:/strongnbsp;You'll play a vital role in supporting individuals and their families in need./li listrongGrowth opportunities:/strongnbsp;We offer a supportive environment for professional development and advancement./li listrongCompetitive benefits:/strongnbsp;Enjoy a comprehensive benefits package includingnbsp;competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities./li /ul pstrongFreedomCare/strongnbsp;is a place where your voice matters, your work has meaning, and your career can thrive./p pReview all current available job opportunities here:nbsp;a href="https://freedomcare.com/jobs/"Jobs - Freedom Care/abrbr/p pem#INDHV/em/p pnbsp;/p pnbsp;/pdiv class="content-pay-transparency"div class="pay-input"div class="description"pspan style="font-size: 14px;"At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications./span/p/divdiv class="title"Compensation Range/divdiv class="pay-range"span$18/spanspan class="divider"mdash;/spanspan$22 USD/span/div/div/div Apply tot his job Apply To this Job