Virtual Assistant (Remote) - American Airlines

Join our team of innovators and collaborators at American Airlines, where excellence and flexibility come together. As a Virtual Assistant, you will have the opportunity to work remotely and enjoy a competitive salary, while utilizing your diverse skill set to drive success in a dynamic and fast-paced environment.

We are seeking a highly skilled and motivated individual to join our team as a Virtual Assistant. In this role, you will provide top-notch support to our IT clients, ensuring seamless operations and resolving technical issues with ease. If you are a tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Responsibilities:

• Coordinate, present, monitor, and maintain IT clients' desktop software and hardware, ensuring optimal performance and minimal downtime.
• Provide expert guidance to IT clients on all aspects of end-user computing and desktop-based LAN system software.
• Take ownership of issues, resolving and closing tickets/work orders supporting end-user desktops and peripherals in a timely and efficient manner.
• Collaborate with various teams to investigate and resolve system-related issues, ensuring seamless operations and minimal disruptions.
• Perform routine maintenance tasks, including software updates, printer configurations, and remote access setup, to ensure optimal system performance.
• Work flexible hours, including evenings and weekends, to provide 24/7 support to our clients, and be available for occasional travel as required.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• At least 3 years of experience in IT support, with a focus on desktop software and hardware troubleshooting and resolution.
• Proven experience supporting laptops in a Windows/TCPIP environment, with a strong understanding of Windows-based operating systems, including Windows 7.
• A+ certification and MCSE/MCP certification are highly desirable, with a strong understanding of ITIL principles and practices.
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
• Ability to lift up to 30 lbs and work in a fast-paced environment with multiple priorities and deadlines.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work remotely and enjoy a flexible work schedule.
• Collaborative and dynamic work environment with a team of innovators and experts.
• Professional development and growth opportunities, with a focus on continuous learning and skill development.
• Recognition and rewards for outstanding performance and contributions to the team.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of delivering exceptional customer experiences.