Customer Service Support Representative - Remote

Job Summary:

Join Labcorp's dynamic Patient Customer Service team as a Customer Service Support Representative, working from the comfort of your own home! We're seeking a passionate and customer-focused individual to deliver exceptional experiences to our patients, doctors, and insurance carriers. As a valued member of our team, you'll have the opportunity to make a positive impact on people's lives while growing your career with a leading healthcare company.

Key Responsibilities:

• Respond to 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers, providing solutions to challenging billing issues.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient experience.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
• Maintain performance goals and strive for continuous improvement in a fast-paced environment.
• Become proficient in our processes after completing a structured training program, showcasing your ability to learn and adapt.

Requirements and Skills:

• High School Diploma or equivalent required.
• Previous medical and/or call center experience a plus.
• Excellent communication and organization skills.
• Proficiency in navigating multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Dedicated work-from-home space with a reliable internet connection (50 Mbps or higher).

What We Offer:

• Competitive salary: $15.25-$21.00 per hour or state/local minimum wage, if higher.
• Quarterly variable bonus potential.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No Charge Lab Testing.
• Fitness Reimbursement Program.

Schedule:

• Monday-Friday; 11am-8pm (EST).

How to Apply:

Don't miss this opportunity to join our team and make a difference in the lives of our patients! Apply now and take the first step towards a rewarding career with Labcorp.