Join Our Team: French Speaking Customer Service Agent (m/f/d) - Deliver Exceptional Experiences

Unlock Your Potential with Us:

• Compensation: Competitive salary with performance-related bonuses
• Location: Remote - work from anywhere and enjoy a great work-life balance
• Position: French Speaking Customer Service Agent (m/f/d)
• Company: SIXT - a leading global mobility service provider
• Start Date: Immediate openings available - start your journey with us today!

About Us:

We're SIXT, a global mobility service provider with a presence in over 110 countries, 9,000 employees, and a fleet of 222,000 vehicles. Our mission is to provide an exceptional customer experience and outstanding customer service. We're looking for a French-speaking Customer Service Agent to join our team and help us deliver memorable experiences to our customers.

Job Description:

As a French-speaking Customer Service Agent, you will be the first point of contact for our customers, providing advice and support with their bookings, rental agreements, complaints, and invoices. You will work closely with our business and private customers, assisting them via phone and email, and ensuring that they have a seamless experience with our services.

Key Responsibilities:

• Provide exceptional customer service and support to our customers via phone and email
• Assist customers with their bookings, rental agreements, complaints, and invoices
• Work closely with other departments to ensure that our customers receive the best possible service
• Provide solutions to customer problems and concerns in a professional and friendly manner

Requirements:

• Fluent in French and English (written and spoken)
• Experience in customer service, call center, or BPO environment
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment and cope with a heavy workload
• Proficiency in MS-Office programs, especially Outlook, Word, and Excel

What We Offer:

• Generous Time Off: 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance: Hybrid working model with no dress code
• Permanent Contract & Competitive Compensation: Above-average compensation with performance-related bonuses
• Great Employee Benefits: Discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development: Participate in training programs designed for your personal growth and development
• Health & Well-being: Private health insurance to support your well-being, plus the Coverflex advantage system

Ready to Join Our Team?

Don't hesitate to apply if you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team. We value a great attitude and a willingness to learn above all.