Job Title: Learning Specialist (Japanese) - Amazon Business Customer Service

Job Description:

We are seeking an exceptional Learning Specialist (Japanese) to join our Amazon Business Customer Service team. As a Learning Specialist, you will play a critical role in developing and delivering effective training programs to enhance the competencies of our customer service associates. Your expertise will indirectly contribute to improving employee workplace performance, aligning with our company's core values to achieve organizational goals.

Key Responsibilities:

• Design and deliver Amazon orientation and new hire training to all job levels, both virtually and in-person
• Develop and conduct continuous learning sessions for existing employees to meet improvement goals
• Analyze performance data to identify gaps and propose training interventions
• Gather training needs, design, and deliver training interventions to address these needs
• Maintain and report data on trainee attendance, performance, and analysis
• Participate in call listening sessions and quality calibrations to stay updated on process developments
• Take customer contacts monthly to stay informed about latest process updates and changes
• Lead and/or participate in improvement projects to enhance business performance

Requirements:

• JLPT N1 certification in Japanese and fluency in English
• 2+ years of experience in training delivery roles or similar experience
• Flexibility to work in a 24/7 global team across various time zones
• Excellent communication, coordination, and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Bachelor's degree or significant college coursework in communication, education, or a related field
• Experience working with Learning Management Systems (LMS)

What We Offer:

• Competitive salary (base pay ranges from $51,100/year to $91,400/year, depending on location and experience)
• Opportunity to work with a diverse and inclusive team
• Comprehensive benefits package, including medical, financial, and other benefits
• Professional growth and development opportunities

How to Apply:

If you are a motivated and experienced learning specialist looking to join a dynamic team, please apply now. We are an equal opportunity employer and welcome applications from qualified candidates. For more information, please visit our website.