Embark on an exciting career journey with Better Car People, LLC, a pioneering leader in Automotive Customer Engagement. We're passionate about fostering a culture of success, enthusiasm, and innovation, where our employees thrive and our customers receive exceptional service. As a valued member of our team, you'll enjoy a range of perks, including remote working, comprehensive benefits (medical, dental, and 401k), paid time off, and ongoing education opportunities. Our philosophy is simple: happy employees = happy customers!

We're currently seeking a highly skilled and motivated Remote Chat Agent to join our team. As a full-time, non-exempt Chat Agent, you will play a vital role in delivering top-notch customer experiences by responding to inbound chat and text messages in a timely, professional, and engaging manner.

Key Responsibilities:

• Respond to and engage in conversations with customers via chat and text messages, providing thoughtful and grammatically correct responses.
• Engage with conversations within 1 minute of receipt, ensuring prompt and efficient service.
• Identify and report system errors or anomalies, contributing to our continuous improvement efforts.
• Meet productivity targets by working a set minimum number of conversations per hour.
• Operate within multiple software platforms, leveraging technology to enhance customer interactions.

Requirements:

• Familiarity with the automobile industry and various vehicle makes/models.
• High-speed internet access and a reliable computer setup.
• High school diploma or GED equivalent.

Work Schedule:

Note: The schedule is subject to change based on department needs.

• Monday: OFF
• Tuesday: 11:00 AM - 9:00 PM
• Wednesday: OFF
• Thursday: 10:00 AM - 8:00 PM
• Friday: 10:00 AM - 8:00 PM
• Saturday: 10:00 AM - 8:00 PM
• Sunday: OFF

Ready to join our dynamic team and take your career to the next level? Apply now and discover a world of opportunities with Better Car People, LLC!