Remote Customer Success Manager (Growth) - Unlock Your Potential in the US

Join a cutting-edge Talent Matching Platform as a Customer Success Manager, Growth, and play a pivotal role in driving business growth, customer satisfaction, and product adoption. As a trusted advisor, you will manage a portfolio of growth-stage customers, identify expansion opportunities, and ensure seamless user experiences. This high-impact role requires a unique blend of commercial acumen, customer advocacy, and collaboration with cross-functional teams.

In this dynamic SaaS environment, you will:

• Own and manage a portfolio of growth-tier customer accounts, driving retention and identifying upsell opportunities
• Serve as the primary point of contact for customers, ensuring they achieve key business outcomes using the platform
• Develop and implement customer success plans, encourage adoption, and deliver product best practices
• Collaborate with product, engineering, support, and sales teams to communicate customer needs and resolve issues
• Champion the voice of the customer internally to shape future product direction
• Support the development of scalable customer engagement strategies and knowledge-sharing resources

To excel in this role, you should have:

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS
• Proven ability to manage renewals and meet or exceed commercial goals
• Excellent communication and interpersonal skills, with experience presenting to diverse audiences
• Strong organizational skills and the ability to manage multiple accounts effectively
• Demonstrated ability to influence cross-functional teams to deliver customer outcomes
• A proactive mindset and comfort working in a fast-paced, evolving environment

We offer a competitive compensation package, including:

• Competitive base salary with commission structure tied to KPIs
• Full medical, dental, and vision coverage with multiple plan options
• 401(k) retirement plan with employer match
• Annual learning & development budget
• Monthly reimbursement for wellness, meals, and home internet
• Flexible paid time off and sick leave
• Extra time off for your birthday and volunteer work
• Remote and hybrid work opportunities
• Regular team-building activities and virtual events

Our hiring process is fair, unbiased, and based solely on qualifications and relevance to the job. If you're among the top 5 candidates, you will be notified within 7 days. Apply now to unlock your potential and join our team!