Junior IT Support Technician - Unlock Your Career Growth

Are you a motivated and detail-oriented IT enthusiast looking to kickstart your career in a dynamic and supportive environment? Andromeda, a renowned 30-year-old technology service company, is seeking a talented Junior IT Support Technician to join our dedicated service team. As a key player in our 10-12 person service department, you will provide top-notch support to our clients, resolving technical issues and delivering exceptional customer service.

In this exciting role, you will have the opportunity to work on a variety of technical tasks, including answering live calls, managing ticketing systems, and addressing common technical issues. Our ideal candidate is eager to grow their IT skills, passionate about delivering excellent customer service, and comfortable working in a fast-paced environment.

About You

• Background in IT, either through classroom training or previous work experience
• Comfortable with basic troubleshooting and familiar with the basics of network and system administration
• Local to the Lockport, IL area, with a willingness to work two days a week in the office and three days from home
• Ability to attend monthly meetings in the office

Responsibilities

• Answer live calls within a 15-minute cap and resolve issues or escalate them to the next-level technician as needed
• Perform basic troubleshooting tasks from email or portal tickets
• Manage all alerts via the ConnectWise ticketing system
• Collaborate with your team for support and growth opportunities

Skills Needed

• Basic understanding of Microsoft Server Operating Systems (2008-2019) and Workstation Operating Systems (XP to Windows 11)
• Familiarity with Microsoft Office, QuickBooks, and Adobe software (Tech Support)
• Knowledge of hardware, software, and devices for layers 1, 2, and 3
• Strong work ethic and ability to handle customer interactions with professionalism
• Ability to manage and prioritize alerts through the ConnectWise ticketing system

About Us

We are a 30-year-old technology service company, with original founders still involved in day-to-day operations. Our headquarters is located in Lockport, Illinois, and we are guided by our 4 Core Values: Communication, Action, Ownership, and Grit. Our passion is helping people succeed, and we are committed to providing a supportive and dynamic work environment.

Compensation and Benefits

• Competitive salary: $40K-$50K
• Blue Cross Blue Shield Health Insurance
• Dental, Vision Insurance
• Optional 401K, company matches up to 2%
• Optional life and disability coverage
• Paid holidays, sick days, and vacation
• Flex vacation after 1 year of service
• Quarterly All-Hands Company Briefings

If you are a motivated and detail-oriented IT professional looking to grow your career, please apply now to join our dynamic team!

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