Senior Service Delivery Management Specialist - Unlock the Magic of Exceptional Customer Experiences

Join Our Team and Power the Digital Transformation of Disney Experiences

We're on a mission to create immersive digital experiences for Disney's premier vacation brands, and we're looking for a talented Senior Service Delivery Management Specialist to join our team. As a key player in our organization, you will be responsible for delivering exceptional service experiences that exceed our customers' expectations.

Key Job Details:

• Position: Senior Service Delivery Management Specialist
• Compensation: Competitive salary and benefits package
• Location: Remote work options available
• Company: Workwarp (partnering with Disney Experiences)
• Start Date: Immediate openings available

As a Senior Service Delivery Management Specialist, you will work closely with our business stakeholders and IT service providers to ensure seamless delivery of our services. Your expertise will be crucial in developing and implementing service-level agreements, monitoring performance, and identifying areas for improvement.

Primary Responsibilities:

• Ensure delivery of services within agreed-upon service levels
• Collaborate with business stakeholders and IT service providers to agree on required services
• Act as primary customer contact for service-related inquiries and issues
• Develop strategies for service delivery that support organizational goals
• Monitor and ensure adherence to service-level agreements
• Analyze data and statistics to inform service performance monitoring and improvement

Required Skills and Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• 5+ years of relevant work experience in service delivery management
• Basic knowledge of system management platforms, service management, and ITIL frameworks

Nice to Have:

• ITIL v3 Certification

We Encourage You to Apply!

Even if you don't feel like a perfect match, we'd love to hear from you. We're looking for talented individuals to join our friendly team and contribute to the magic of Disney Experiences.

Apply Now and Unlock the Magic of Exceptional Customer Experiences