Social Media Support Manager - Unlock the Magic of Disney

Join the Disney Team and Help Shape the Future of Social Media Support! We're seeking a highly skilled and experienced Social Media Support Manager to join our dynamic team at The Walt Disney Company. As a key player in our social media support team, you will have the opportunity to work remotely and collaborate with cross-functional teams to drive business success. With a competitive salary range of $100K - $150K and a comprehensive benefits package, this is an exciting opportunity to take your career to the next level.

In this role, you will partner with our Global Social Media Manager to implement processes, supervise operations, and provide expert guidance to support our Disney Streaming brands' Social Support Team and internal partners. Your expertise will be invaluable in helping us navigate the ever-changing social media landscape, identify areas for improvement, and develop innovative solutions to drive engagement and customer satisfaction.

Your key responsibilities will include:

• Implementing and supervising social media support operations to ensure seamless customer experiences
• Providing expert guidance and support to internal teams on social media workflows, judgment calls, and ad hoc questions
• Identifying areas for improvement and developing proactive solutions to drive business success
• Collaborating with internal teams to build relationships, drive partnerships, and ensure effective use of social data
• Contributing to the development of our social media roadmap and ensuring effective prioritization of resources
• Documenting and implementing quality guidelines to ensure consistency and excellence in our social media support operations

To be successful in this role, you will need:

• 5-7 years of experience in social media support, customer service, or a related field
• Proven experience in contributing to social community ecosystems and service channels
• Demonstrated ability to develop and implement new processes and workflows
• Strong communication and project management skills, with the ability to multitask and adapt to changing priorities
• A BS/BA degree or relevant professional experience in digital marketing, social media, or a related field

Preferred qualifications include:

• Experience in speaking publicly to large audiences or on behalf of a company
• Strong ability to apply knowledge and business judgment to make independent decisions
• Excellent communication skills, with the ability to tailor messages for both business and technical audiences
• Strong project management and organizational skills, with the ability to lead multiple projects in a fast-paced environment

We offer a competitive salary range of $100K - $150K, as well as a comprehensive benefits package and the opportunity to work with a talented and dynamic team. If you're passionate about social media, customer service, and driving business success, we encourage you to apply!

Apply Now and Join the Disney Team!

We Can't Wait to Hear from You!

Even if you don't feel like a perfect match, we'd still love to hear from you. We're looking for talented and motivated individuals to join our team and help shape the future of social media support at Disney.