Service Desk Engineer - REMOTE

This position is remote, with travel, but you must live in Colorado, preferably the Denver area. This give you access to the home base office in Colorado. Must be willing to travel as needed, at least 50% of the time, throughout North America. Travel mostly within Colorado, Canada and some New York area. Total compensation up to $150,000 depending on experience, excellent benefits with company paid medical premiums from day one! Position Overview We are seeking a skilled Service Desk Engineer to provide top-notch technical support to our users in a flexible hybrid work environment. The ideal candidate will be responsible for troubleshooting and resolving issues related to Service Desk operations, ensuring efficient use of our IT resources and maintaining high levels of user satisfaction. This is a "jack of all trades" role, you will be doing level 1, 2 and 3 service desk, touching laptops, phones, printers, servers and networks.

Key Responsibilities

• Install, upgrade, troubleshoot, configure, and relocate all user desktop/laptop hardware.
• Install, upgrade, troubleshoot, configure, and maintain all user software applications.
• Install, configure, troubleshoot, and maintain printers.
• Answer support phone calls and emails from users.
• Assist with server, network, and audio/video equipment installation.
• Provide support to visitors to various office locations.
• Train users in the use of desktop hardware and software.
• Travel to offsite user locations to provide the above support.
• Interface with IT vendors (PC, server, network, video conferencing) on location.
• Supervise installations by network and audio video consultants.
• Work with IT management to review IT requirements.
• Work with IT department in NYC (main headquarters) to ensure high availability of IT equipment
• Work on special projects or assignments as required.

Qualifications

• Certifications and/or college degree required in engineering or other technical areas.
• Over 5 years of experience in PC support, light server and network administration.
• Knowledge of Windows 11, Office 365, EntraID, Teams, Zoom, SharePoint and Box support required.
• Knowledge of Cisco and Meraki networking is a plus.
• Proven problem solving and troubleshooting skills.
• Highly professional demeanor, strong work ethic and solid verbal communication skills.
• Ability to work on tasks independently.

Benefits

Medical, Dental, Vision - starts day one - company paid premiums 401K with match 3 weeks vacation Holidays Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: [email protected]

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1854339 -- in the email subject line for your application to be considered.***

Rhona Kannon - Principal Director For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 05/21/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements. Apply tot his job Apply To this Job