Remote Pt Mon. Supp. System
About the position The Remote Patient Monitoring (RPM) Support Specialist plays a crucial role in managing the referral and enrollment process for the RPM program. This position is responsible for ensuring that patients are assessed for eligibility in a timely and accurate manner. The RPM Support Specialist will verify insurance information, obtain necessary authorizations, and guide patients through the enrollment process, which includes obtaining consent and ensuring all documentation is completed correctly. This role also involves providing comprehensive training to patients and caregivers on the use of RPM devices, overseeing device inventory and maintenance, and supporting ongoing patient troubleshooting. In addition to these responsibilities, the RPM Support Specialist will assist the RPM Supervisor in proactively identifying and procuring referrals, maintaining compliance with all relevant policies and procedures, and ensuring high standards of patient satisfaction and care. The position requires a proactive approach to managing patient interactions and ensuring that all processes are followed according to established guidelines. The RPM Support Specialist will also conduct follow-up calls to ensure patient satisfaction and address any additional questions or concerns that may arise during the enrollment process. This role is essential in creating a supportive environment for patients as they navigate the RPM program, ensuring they receive the necessary training and support to effectively use their monitoring devices. The RPM Support Specialist must maintain flexibility in their work schedule to meet departmental needs and create a climate of empowerment and trust in all working relationships.
Responsibilities
- Receive and process referrals from providers and other sources, ensuring prompt review and timely patient contact.
,
- Maintain current knowledge of referral and authorization requirements based on payer specific guidelines.
,
- Verify patient eligibility for the RPM program according to established criteria.
,
- Obtain insurance authorization and share benefit coverage and co-pay responsibility with patients/families prior to program enrollment.
,
- Ensure financial information and insurance has been verified and update patient insurance information in billing systems as needed.
,
- Obtain consent from patients electing to opt-in to the programs.
,
- Enroll patients in their homes when necessary, ensuring proper setup and use of RPM devices and retrieve kits upon program completion.
,
- Guide patients through the enrollment process, ensuring all necessary documentation is completed and accurately submitted.
,
- Schedule initial setup and training sessions for patients with RPM devices.
,
- Provide comprehensive training to patients and caregivers on how to use remote monitoring devices and troubleshoot common issues.
,
- Coordinate the logistics of RPM device delivery and retrieval, manage inventory, and ensure timely shipment and receipt.
,
- Oversee device inventory, device maintenance, and device reprocessing processes.
,
- Conduct follow-up calls to ensure patients are satisfied with the enrollment process and address any additional questions or concerns.
,
- Provide ongoing support to enrolled patients, helping them troubleshoot any issues with RPM devices or the monitoring process.
,
- Monitor and manage the census of enrolled patients and provide regular reports on census data and enrollment status.
,
- Assist the RPM Supervisor with proactively identifying and procuring referrals for patients who may be eligible for the program.
,
- Maintain flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
,
- Create a climate of empowerment and trust with all working relationships.
Requirements
- Valid Driver's license
,
- Maintains current American Heart Association BLS Healthcare Provider Certification
,
- Maintains current certification by one of the following agencies: Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA), Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA), Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA), National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT), Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP), Registered Medical Assistant (RMA) by American Medical Technologists (AMT), Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA).
,
- Experience in processing physician office and/or hospital referrals.
,
- Minimum two (2) years as Certified Medical Assistant.
Nice-to-haves
Benefits
Apply tot his job