Lead Warranty Engineer (Site Base Taoyuan)

Job Description Summary

Job Description

Roles and Responsibilities

• Being the point-of-contact with the Owner for all Warranty & Punch List/Defects issues during the Defects Warranty Period.
• Maintaining the warranty log.
• Accepting or rejecting Defects claims from the Owner.
• Conduct suitable initial investigations to validate validity of Warranty Claims raised by the customer.
• Drive the reviews and actioning of the initial customers’ claims for identified scopes, centerline (Gas Turbine, Steam Turbine & Generator or extended scope e.g Balance of Plants & HRSG.
• Coordinate cross-functionally with engineering, sourcing, fulfilment teams and region on warranty claim evaluation/financial estimate and ensure claims are channeled and approved timely.
• Organize engineering, financial and operational reviews to ensure the adequacy of the solution, costs estimates and provisions if applicable.
• Integrate with key members of the region team to develop warranty event schedule, plan and execute activities related to extended scope, BOP and HRSG claims, including Labor / tooling / vendor scoping and oversight.
• Manage the reviews and progress thru reporting arrangements on progress of the warranty projects with Customers and Internally.
• Drive project level, cost control and schedule tracking and reporting system/process and implement it with a purpose to report and control variance and improve on time delivery and financial position of project(s).
• Working with Owner and internal stakeholders to expeditiously resolve disputed Defects.
• Conduct weekly warranty meeting to discuss open Defects, schedule, status of deliveries, etc

Required Qualifications

• Bachelor’s degree in Engineering from an accredited university or college;
• Given the stakeholders and customer background, the incumbent require to communicate in English and Mandarin;
• Background/exposure in Power Generation equipment installation, operation, service, or technical support
• Ability to be based at Taoyuan and subject to relocate to other power plants within Taiwan.

Desired Characteristics

• Overall understanding of products & power plants
• Closely manage budgets & be able to balance decisions to limit costs & financial exposure (ie repair vs replace, sourcing local vendors to remedy warranty claims)
• Knowledge on GEV contractual commitments.
• Ability to work under tight deadlines and to prioritize under pressure
• Strategic thinker with the ability to create and execute concrete action plans
• Strong analytical, project management, and organizational skills
• Ability to work independently
• Strong interpersonal and leadership skills and ability to cooperate and influence customers and internal stakeholders.

Additional Information

Relocation Assistance Provided: No

Originally posted on Himalayas