Infrastructure Operations Program Manager,Maintenance & RMAs

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

As an Operations Program Manager, you will lead a pivotal function within our Customer Success organization. You will act as the liaison for clients, internal teams, and external vendors to ensure communication and alignment. Your responsibilities include managing client relationships and enabling cross-functional synergies that drive improvements for new and existing operational processes and tools.

The ideal candidate will have a strong background in data centres and cloud computing, familiarity with RMA processes and server operations, and demonstrated experience in client-facing support. A strong record of success in cross-functional project management is a must.

Requirements

• Proven technical project management experience in data centre operations.
• You’re practised in communicating with clients and external vendors regarding their business needs, priorities, and incidents, and effectively resolving conflicts when they arise.
• You are familiar with Linux, have experience with containerization technologies and cloud computing concepts, and have strong hardware troubleshooting knowledge.
• You have worked closely with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
• You have experience with ticketing systems and analysing data, and are proficient in designing and implementing process workflows.
• You are familiar with tools and methods for creating and maintaining detailed documentation and have proven experience generating and reviewing client-facing reports.
• Leadership & Communication: Demonstrated leadership ability and excellent communication skills.
• Problem-Solving & Adaptability: Robust problem-solving skills and adaptability in a fast-paced environment
• Technical Abilities and Skills: Technical curiosity and an ability to assimilate complex technical concepts to better operational processes.
• Applicants must have work authorisation that does not require sponsorship from the company now or in the future.

To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.

Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Originally posted on Himalayas