Senior Third-Party Supply Account Manager (Middle East and Africa)

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are looking for a highly skilled TPP Account Manager (Middle East and Africa), you will play a pivotal role in maintaining and developing relationships with our clients/suppliers and consolidating our presence on the local market. This is a remote vacancy open to candidates residing in Dubai, UAE.

Job Responsibilities

• Lead and support a team of Account Managers across the MEA region, including goal setting, performance tracking, mentoring, and participation in hiring.
• Manage key API-connected suppliers: maintain regular contact, build strategic relationships, and align on growth plans and commercial terms.
• Define and execute the regional supplier strategy: optimize the portfolio, conduct negotiations, and drive profitability.
• Monitor supplier performance metrics, profitability, and competitiveness; identify risks and growth opportunities.
• Oversee and troubleshoot feed configurations, ensuring all API connections are correctly set up and functioning as intended.
• Collaborate with internal teams (technical, product, finance, customer support) to resolve operational issues and enhance supplier performance.
• Understand and monitor the impact of API integrations on operational KPIs (e.g., availability, pricing accuracy, success rate).
• Drive sales growth initiatives and identify new business opportunities across the region.
• Contribute to internal process improvements and cross-functional projects.
• Represent the company at industry events and trade shows.
• Provide regular reporting and performance updates to senior leadership.

Requirements

• 3+ years of experience in account management within travel tech industry.
• Hands-on experience working with API-connected suppliers and platforms (e.g., TravelgateX, Juniper, Derbysoft).
• Experience in supplier negotiations, feed troubleshooting, and project coordination.
• Familiarity with tools like Asana, Slack, Confluence, and JIRA.
• Practical knowledge of SQL for data analysis and performance tracking
• Experience with feed setup, troubleshooting, and supplier integrations.
• Advanced English proficiency (C1), Arabic is a plus.
• Strong analytical mindset; confident in data-driven decision-making.
• Excellent communication and collaboration skills across multicultural, remote teams
• Ability to take initiative and follow through on responsibilities with minimal supervision.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Solid understanding of how API integrations impact operational performance.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and experience with data visualization platforms such as Tableau or Grafana.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Originally posted on Himalayas