Senior Customer Solutions Specialist (Remote - Luxembourg)

Join a fast-growing tech company revolutionizing access and transparency in the private markets industry as a Senior Customer Solutions Specialist. This role involves serving as a trusted partner to high-value customers, solving complex issues, and ensuring an exceptional product experience.

Requirements

• Deliver timely and high-quality technical assistance via email, phone, Zoom, and chat to ensure customer success.
• Develop deep expertise in the platform and private markets industry to guide users across core product areas.
• Act as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction.
• Collaborate closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience.
• Lead onboarding support, conduct client meetings, and assist with implementation as needed.
• Advocate for customers by sharing feedback to influence product roadmap and feature improvements.
• Handle high-impact support cases independently, managing escalations and maintaining high CSAT scores.
• Support team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture.

Benefits

• Competitive base salary ranging from €40,000 to €55,000 (depending on experience and location).
• Equity participation in a fast-growing technology company.
• Supplemental health and dental coverage for employees and dependents.
• Generous paid time off and recognized public holidays.
• Paid family, medical, and bereavement leave.
• Pension plan contributions.
• Annual professional development stipend to support your growth.
• Remote-first work environment with optional office access in select locations.

Originally posted on Himalayas