Client Coordinator (29876)

Job Details

Description

Are you organized, responsive, and ready to be the bridge between clients, providers, and internal teams? MCMC is seeking a Client Coordinator who thrives in a fast-paced, service-oriented environment and takes pride in accuracy, communication, and professionalism.

As a Client Coordinator, you’ll be the go-to contact for client inquiries, ensuring information is gathered, entered, and delivered with precision and care. You’ll play a vital role in keeping our workflows running smoothly, and our clients well-supported.

Location: Fully Remote | Schedule: Tuesday through Saturday from 8:00am to 4:30pm EST

ESSENTIAL JOB FUNCTIONS

• Respond promptly and professionally to inquiries from clients, physicians, nurses, and authorized representatives regarding report status, case details, or general information.

• Utilize internal systems and databases to input and retrieve client or claimant information accurately.

• Maintain daily communication with the Quality Assurance department to track workflow and pending report status.

• Contact providers for case assignments and update systems accordingly.

• File and archive documentation for open and closed cases in accordance with company procedures.

• Verify that client information is up to date and that all client-specific guidelines are accurately recorded in the system.

• Work independently and in collaboration with other departments to ensure client questions are addressed and cases are completed in a timely manner.

• Redirect calls to the appropriate department or personnel as needed.

• Perform administrative and clerical duties including typing, filing, emailing, and proofreading.

• Assist in the resolution of customer complaints and quality assurance concerns.

• Notify management of any issues affecting case completion or report quality.

• Ensure all practices align with HIPAA guidelines, state regulations, and company policies.

• Perform other duties as assigned.

Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Education: High school diploma or equivalent required.

• Industry Knowledge: At least one year of clerical or administrative experience preferred.

• Experience in a medical office or the insurance industry (workers’ compensation, disability, no-fault, liability) is a plus.

Candidates with pharmacy experience are strongly preferred.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Proficient in Microsoft Word, Outlook, Excel, and general office software.

• Knowledge of standard office equipment (computer, fax, copier, scanner, telephone).

• Strong typing skills (40+ WPM preferred).

• Familiarity with HIPAA compliance and medical documentation practices.

• Exceptional communication skills—verbal and written.

• High attention to detail with a commitment to quality and accuracy.

• Ability to multitask, manage priorities, and work independently.

• Positive, team-oriented attitude with a professional and courteous demeanor.

• Ability to remain focused and productive under pressure or distractions.

• Flexibility to adapt to change, delays, or unexpected challenges.

LANGUAGE /COMMUNICATION SKILLS

• Ability to read and interpret clinical records, legal documents, and medical statements.
• Skilled in drafting clear, informative written responses and editing for clarity.
• Comfortable presenting information in one-on-one or small group settings when needed.

WORK ENVIRONMENT

• Fully remote position with regular computer and phone use.
• Weekend or extended work hours may occasionally be required.
• Must be able to work effectively in a virtual team setting.

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Originally posted on Himalayas