Supervisor, Specialty Programs
Title: Supervisor, Specialty Programs Location: United States - Remote Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota,Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Job Description: Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .__. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $55,151.00 - USD $66,447.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) 8 work hours during business hours, 8am-6pm CT
Overview
Lumicera is seeking a Supervisor, Specialty Programs Supervisor to join our Specialty Pharmacy Programs department! Under general direction of the Specialty Programs Manager and Director, the Specialty Programs Supervisor is primarily responsible for managing the day-to-day operations of a team of technicians and Specialty Program's staff. The Specialty Programs Supervisor will lead a team that assists patients with specialty pharmacy programs including, but not limited to, financial assistance, unique pharmacy benefit plan designs, and unique claims billing. They will monitor productivity and performance standards, plan and direct workflow and project assignments, and create new processes to meet department needs. The Specialty Programs Supervisor will help triage calls from Lumicera staff, patients, providers, pharmacies, insurance companies, and manufacturers, in addition to addressing any issues or complaints. They supervise team communication with external departments and clients, intervening if necessary. They oversee production volume to ensure service standards are met and routinely assess team staffing and production needs. The Specialty Programs Supervisor conducts hiring, onboarding, training, and evaluation of staff. They are responsible for team's adherence to corporate and department policies. They work with the Manager and Director to develop policies, procedures, and a business plan for their team. The Specialty Programs Supervisor recognizes and recommends operational improvements. Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Coaches, develops, and motivates staff by providing consistent feedback, creating individual action plans, and continually readjusting action plans based on employee needs
- Conducts hiring, oversees training and evaluation of new employees
- Oversee scheduling of employees and monitor workload to ensure staffing appropriately using workforce management tools available
- Conducts analysis of supervisor reports to evaluate agent performance. Identifies areas of success and opportunities based on trending employee performance metrics. Performs research using call monitoring software to confirm data and provides timely feedback to improve overall employee effectiveness and efficiency
- Evaluates and measures employee satisfaction. Follows up on feedback provided by employees to involve and engage our workforce in ways to increase overall department satisfaction
- Primary contact for escalations. Investigates difficult customer complaints and resolves the issues promptly by researching calls, reviewing call documentation, working directly with the caller, and/or other departments
- Organizes and collaborates effectively with team members to create materials for individual and departmental meetings. Presents monthly team meetings to provide important updates to employees
- Maintains technical knowledge of claims adjudication software, reporting tools, quality system, scheduling software, collaboration tools, and knowledge management application system
- Ability to travel between campuses 10% of the time
- Work in production if needed
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor's degree or equivalent experience preferred
- 2 - 5 years' experience, previous experience in a pharmacy setting preferred
- CPhT certification recommended
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program - up to $750!
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