See all roles

Senior Problem Manager/Incident Manager

Work from home Full-time role Hiring

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for aSenior Problem Manager/Incident Managerwho will be responsible for building, implementing, and leading the problem management framework within the organization. This role ensures that all problems arising from incidents are identified, analyzed, and resolved to prevent recurrence.

The Problem Manager will work within the Incident Management department and closely collaborate with the Site Reliability Engineering (SRE) team, Engineering teams, and the Product team to ensure that improvement actions are effectively implemented and aligned with company business goals.

Responsibilities

  • Build and implement a robust problem management framework, ensuring alignment with industry best practices and organizational objectives.
  • Own the end-to-end problem management process, including problem detection, analysis, resolution, and documentation.
  • Identify trends and underlying issues in incidents to prevent future occurrences.
  • Implement continuous improvement practices to enhance system stability and performance.
  • Collaborate with the Incident Management, Engineering, SRE, and Product teams to align problem resolution with business objectives.
  • Lead root cause analysis efforts following incidents to ensure that core issues are identified and effectively addressed.
  • Maintain comprehensive records of problems, their status, and outcomes.
  • Report on progress and trends in problem management to stakeholders.
  • Requirements

  • Minimum of 5+ years of proven experience in problem and incident management or a similar role within a technology-driven environment, preferably in the fintech sector (trading).
  • Proven knowledge of the ITIL framework, particularly in problem and incident management.
  • Strong understanding of IT infrastructure, software development life cycles, and service reliability practices.
  • Excellent analytical and problem-solving skills, capable of conducting complex root cause analysis under tight deadlines.
  • Strong leadership skills with the ability to manage cross-functional teams.
  • Excellent communication skills, capable of effectively articulating complex issues and solutions to both technical and non-technical stakeholders.
  • Experience in managing projects and driving change across multiple teams and departments.
  • Business level proficiency in English or above (equivalent to B2 or above in CEFR).
  • What you will get in return

  • Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
  • Work-Life Harmony:Join a company that genuinely cares aboutyou—because your life outside of work matters just as much as your time on the clock.
  • Annual Performance Bonus:Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
  • Generous Time Off:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
  • Employee Referral Program:Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
  • Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits andperks!
  • Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
  • Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
  • Additional Information

    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.

    Apply to this Job

    You might like

    Manual QA - Trading

    Work from home Full-time role

    Sales Account Executive (Romanian)

    Work from home Full-time role

    Technology Control Testing Lead

    Work from home Full-time role

    Senior Risk Analyst - Operational Risk & Governance

    Work from home Full-time role

    Risk Manager - Operations (1.5 LoD)

    Work from home Full-time role

    Head of Control Testing

    Work from home Full-time role

    Angular Software Engineer

    Work from home Full-time role

    Client Service Associate

    Work from home Full-time role

    Data Analyst

    Work from home Full-time role

    Atlassian Administrator

    Work from home Full-time role

    Experienced Customer Care Representative – Lighting Industry E-commerce Expert

    Work from home Full-time role

    Part-Time Remote Data Entry Specialist – Flexible Hours | No Experience Required | arenaflex Data Management Team

    Work from home Full-time role

    Experienced Remote Data Entry Specialist for Surplus Lines Tax Filings and Compliance – Part-time Opportunity with arenaflex

    Work from home Full-time role

    Technical Trainer - remote from anywhere in the US

    Work from home Full-time role

    Account Manager

    Work from home Full-time role

    Temporary Tutor

    Work from home Full-time role

    Experienced Data Entry Specialist – Entry-Level Opportunity in Remote Work Environment at arenaflex

    Work from home Full-time role

    Patent Attorney / Computer Software IP CS / Remote 92130 3627-02 [FULLY REMOTE]

    Work from home Full-time role

    Need Massage Therapist in Appleton, WI

    Work from home Full-time role

    Lead Underwriter, Propane Gas (Fully Remote)

    Work from home Full-time role