Travel & Lifestyle Member Advisor

Company: Atlas Location: Remote/Hybrid in NYC/SF

Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.

This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction.

• Manage end-to-end travel and lifestyle requests, including researching, booking, and coordinating:

  • Commercial and private flights

  • Luxury hotels, resorts, and villas

  • Event access, and entertainment

  • Ground transportation

• Provide timely, high-touch support to members via chat delivering thoughtful and personalized service

• Maintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking execution

• Act as a brand ambassador, reinforcing Atlas’s premium positioning through every interaction

• Identify trends and escalate member feedback to improve service offerings and internal processes

• Collaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffs

• Contribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflows

• 1-5 years of experience in luxury travel planning, concierge services, or lifestyle management

• Proven expertise in managing complex travel itineraries and high-end client preferences

• Deep knowledge of global destinations, luxury hospitality, aviation, and event access

• Strong communication and relationship-building skills, with a customer-first mindset

• High level of discretion, professionalism, and reliability

• Operationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at once

Nice to haves:

• Experience with GDS platforms like Sabre, Amadeus, or Apollo

• Experience using Zendesk, CRM tools, or internal ticketing systems

• Personal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.)

• Competitive salary and equity package

• Comprehensive health insurance

• 401(k) plan

• Unlimited PTO