Manager, Support Engineer

Manager, Support Engineer, Rescale, Inc., Draper, UT Responsibilities:

• Provide technical support to customers using the Rescale platform by applying expertise in high performance computing, simulation applications, cloud computing, networking, and other technologies.

• Resolve customer support requests through email ticketing system and live support chat. Develop best practice recommendations through testing and benchmarking.

• Escalate bugs and platform issues to HPC, engineering and product teams. Create documentation and tutorials for platform features and HPC applications.

  Requirements

• Master’s degree in mechanical engineering, computer engineering, or related field and 5 years of experience with computer-aided engineering software and high performance computing.

• Must also possess: 5 years of experience with computational fluid dynamics or finite element analysis

• 5 years of experience with setting up, executing, and interpreting results from high-performance computing simulations in an engineering discipline such as computational fluid dynamics or finite element analysis

• 3 years of experience with configuring, troubleshooting, testing, and optimizing a high performance computing Linux environment

• 3 years of experience with creating automated computing tools such as shell scripts to streamline the execution and processing of large numbers of batch compute jobs

• 3 years of experience with providing technical support

• 3 years of experience with cloud computing and Linux systems administration.

• Must successfully complete competency-based interview.

• Fully remote position.

Expected salary range is $101,462.00-$150,000.00/year. To apply, send resume to [email protected]