Senior Account Manager, Europe

Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store

The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.

What you’ll do at Misplay

Act as the main point of contact and manage the relationship with assigned clients

Increase client value by promoting expansion and upsell opportunities

Own communication, escalate client feedback, advocate for client internally

Drive retention and prevent client churn

Identify opportunities and manage pipeline of upsells and drive client LTV

Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities

Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)

Provide clients with feedback and insights to improve relationships

Manage opportunities and communications via CRM

Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks

What you’ll bring to Mistplay

4+ years in Customer Success or Account Management

Experience with and an understanding of performance marketing

A proven track record of success managing profitable client relationships

Outgoing with strong relationship building skills

Excellent interpersonal and collaboration skills

Experience working with market research and other tools for prospecting

Excellent communicator and presenter

Organization and time management skills

Enthusiastic and passionate

Proven track record meeting or exceeding sales, retention, and/or upsell quotas

Self-sufficient high performer who enjoys contributing to the success of your team

Experience in the mobile gaming or adtech market a huge plus

Additional Information

Why Mistplay?

We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more.