Sr. Strategic Account Management

At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.

Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!

About the Role

We are looking for a Senior Strategic Account Manager to join and be a key member of Socure’s Growth team. In this role, you'll own major existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.

• Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function

• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization

• Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts

• Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs

• Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections

• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planningAnalyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage

• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

• Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners

• A proven track record of quota achievement and demonstrated career stability

• Excellent communication and presentation skills

• Attention to detail, strong organizational skills, and a bias for action

• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances

• Analytical capabilities and the ability to tell a story with data

• 8-10+ years experience in Account Management, with at least three years as a Strategic Account Manager, or similar role

• Salesforce knowledge

• SaaS background, high preference given to those with a background in fraud prevention, identity verification, or related field

Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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