Associate, Issuing Risk Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Responsibilities

1. Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management;

2. Responsible for improving risk settings and drive better customer outcomes with respect to fraud management;

3. Manage fraud detection capabilities and ensure that customer and business impacts are mitigated;

4. Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response;

5. Support the launches of new products and use cases from a fraud / risk perspective;

6. Manage SLAs and deadlines to meet team and company goals;

7. Responsible for deepening relationships with key stakeholders across the Issuing business;

8. Ensure adherence to local and Global Compliance policies and procedures.

Qualifications:

1. Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts;

2. The willingness to learn new processes and develop skills at a fast pace;

3. Strong sense of ownership with attention to details; proactive in solving problems;

4. Strong analytical skills including excel, business intelligence tools. and SQL;

5. Strong communication skills, both internally within the team and externally with stakeholders such as the commercial and product teams.

6. Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology;

7. Experience working in a global environment strongly preferred;

Experience in FinTech or start-up experience is strongly preferred.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.