Head of Construction Defect Claims

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, has need for Head of Construction Defect Claim. The successful candidate will lead a large team handling all aspects of construction defect and demonstrate a thorough understanding of the business and best in class claims handling. Effective oral and written communication skills, the ability to prioritize and execute based on critical objectives and the ability to coach and develop direct reports are skills that are critical to success in this position.

Responsibilities

• Owns the development and performance of the CD Claim teams, ensuring the quality, accuracy, and timely resolution of liability claims of the highest complexity and/or severity. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Monitors the performance of their team, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams.
• Advocates claims customer service excellence by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
• Identifying changes in claim best practices and workflows to drive high quality outcomes and developing training solutions to embed and sustain those practices in the organization.
• Identifying changes in technology to support the execution of those practices and workflows, and working with IT counterparts in the design, build, and test of those changes.
• Utilizes data and analytics to make informed decisions and drive continuous improvement.
• Collaborates with business partners internally and externally to ensure profitable growth
• Develops coverage acumen and proactively ensures team manages litigation

Qualifications

• Significant experience in claims leadership roles within the insurance industry, with material experience in Construction Defect claim management
• Multi-jurisdictional expertise.
• Bachelor’s degree or equivalent work experience.
• Advanced degree, including Juris Doctor (J.D.), preferred.
• Ability to manage a diverse group of claims teams located in multiple locations.
• Directly manage and guide a team of Managers responsible for overseeing the handling of all aspects of claims.
• Regularly participate in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
• Strong communication skills with ability to present to senior leadership.
• Leadership skills: ability to plan, organize, delegate, and develop direct reports.
• Persuades and influences people through superior written and oral communications; explains things clearly, challenges ideas effectively and argues in favor of own point of view.
• Possesses emotional intelligence and self-awareness.
• Embraces changes; invites feedback related to performance and deals constructively with criticism.

#AmTrust

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Originally posted on Himalayas