Account Management Representative
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves being a trusted guide and partner for our Accredited Businesses (ABs), providing consultative support to maximize the value of their accreditation.
- Deliver proactive outreach that drives business success
- Host regular check-ins and share strategic insights
- Discover business goals and connect ABs to the right tools, resources, and opportunities
- Develop retention strategies to address potential issues
- Communicate with clarity, compassion, and confidence across various channels
- Stay updated on policies and best practices
- Maintain an accurate database
- Engage with the 740 Benefit Queue professionally
- Tackle special projects as needed
Qualifications
- Passion for helping businesses grow and succeed
- Natural curiosity, resourcefulness, and solutions-oriented mindset
- Ability to thrive in consultative conversations
- Strong organizational skills to manage multiple priorities
- Effective communication with empathy
- Team player who supports colleagues
- Bilingual Spanish speaking candidates preferred
Benefits
- Medical, Dental, and Vision Insurance Plans (100% premiums paid for base plans by BBB)
- 100% employer-paid life and long-term disability insurance
- Optional insurance plans (short-term disability, additional life, accident, etc.)
- Paid Time Off (PTO) from the date of hire
- Paid holidays, plus your birthday off with pay
- Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
- Remote first work model