Vice President, India Operations & Delivery (Remote, India Based)
Core Information:
- Position: Vice President, India Operations & Delivery
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: Workwarp
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Since 1994, Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO (Business Process Outsourcing) industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing... the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Vice President, India Operations and Delivery is a dynamic and agile CX leader responsible for setting up & boosting our presence in India & will report directly to the COO. The Leader will build and foster key relationships throughout the country while providing thought leadership to support our rapidly growing client base and gig network. They are also responsible for building a world class, high performing team that fosters a culture of excellence supporting Arise's Vision and Values. Responsibilities  Establish our presence and represent Arise in India  Find strategies to increase brand awareness and promote Arise  Establish relationships with governmental agencies and third-party vendors  Find strategies for efficiently sourcing high-quality sole traders/gig workers  Build and lead growing team of professionals throughout country  Ensure high engagement from team and alignment through effective communication  Work closely with COO and other leaders to set up best practices, standard operating procedures, and KPIs (Key Performance Indicators)  Drive strategy, alignment and execution on key initiatives  Manage and report on operational metrics  Manage P&L for country  Aid business development team in finding new ways that Arise can garner more business or more applications from the client  Support the business development team in crafting innovative programs and value propositions  Perform other duties as assigned Qualifications / Expectations  Must have ability to work independently in a fast-paced environment  Bachelor's degree required, graduate degree a plus  10-15 years of professional experience  5+ years of management experience  BPO and CX experience required  Experience building and developing a large team  Experience working with global teams  Entrepreneurial mindset with business hunting experience  Experience managing full P&L with ability to drive efficiencies in order to improve margin and revenue  Proven experience managing client relationships and growing company's footprint in a new region  Knowledge of local laws, price points, and labor market trends  Understanding of local labor laws and government protocols  Proficient in MS Office  This position requires some travel When smart, creative and passionate people get together, the results are astounding and the opportunities limitless. Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Apply Job!Â
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