Software Support Analyst
Key Job Details:
- Position: Software Support Analyst
- Start Date: Immediate openings available
- Location: Remote
- Compensation: a competitive salary
- Company: Workwarp
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 3-5 years of Technology-related experience, specifically REST APIs, and JSON and XML formats  Ability to balance multiple customers and operational demands with a high degree of professionalism  Ability to quickly adapt to new programs and processes  Ability to use time management skills to complete tasks timely to meet required deadlines  Assist internal and external guests with various requests  BA/BS BachelorÂs Degree  Can work independently with minimal direction as well as collaborate on a team  Dedicated individual with good time management and attention to detail  Develops a thorough understanding of the enterprise  Experience with technical customer service, APIs, build and/ or production support  Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, Excel, SharePoint, Teams, Forms, etc.  Hospitality experience including Global Distribution Systems and/or Online Travel Agencies  Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials.  Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion  Perform other general duties and assist with special projects, as needed  Postman experience  Production Support, when needed  Self-starters who take the initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change  Splunk experience, and (optional) Datadog experience, along with the ability to efficiently gather, analyze, and derive insights from log data.  Team player with experience working with stakeholders across levels (individual contributor to c-suite to external)  Up to 5% Travel  Work with key stakeholders to continuously improve adoption materials and system touchpoints Apply Job!Â
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