Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage
Description:
- Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
- Respond promptly to customer inquiries via email (ticket system) and phone
- Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
- Learn and maintain a strong understanding of our product offerings and updates
- Document support issues and resolutions accurately in our CRM/ticketing system
- Collaborate with the internal team to relay customer feedback and identify improvements
Requirements:
- Tech-savvy and eager to learn new software tools
- Excellent written and verbal communication skills (English - native or bilingual)
- Calm, patient, and resourceful — especially when customers are facing technical challenges
- Prior experience in customer support, helpdesk, or SaaS environments is preferred
- Familiarity with the healthcare industry or hospital operations is a plus
- Able to work independently and manage time efficiently during evening and weekend shifts
Benefits:
- Hourly compensation (competitive rate based on experience)
- Fully remote work environment
- Supportive and mission-driven team culture
- Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company