Director, Product Design (UX) - Enterprise (Remote or Hybrid)

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Us: 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target’s Global UX team is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s Team Member experiences by increasing ease, simplicity, efficiency, and delight for every touchpoint.  

About the role:  

As a Director of UX for Enterprise & Team Member Tools you’ll serve a group of about 15 designers and design managers responsible for portfolios of Target’s internal tools and experiences. We currently have two open roles, one focused on Stores (team-member mobile experiences and point of sale) and the other on Merchandising Tools (Planning, Pricing and Owned-Brands development).

Success for this leader requires the ability to understand Target’s priorities and partner with a broad set of stakeholders to establish design & experience direction. Day to day you’ll ensure your teams have what they need to thrive and deliver great work. This includes operating routines, insights, design direction, partner awareness, and a collaborative and inclusive culture. 

You will build trust and proactively partner with UX, Product, Tech & Business stakeholders to set the stage for your team to achieve exceptional outcomes. You are curious, ask questions, and are driven to connect the dots. As an experienced practitioner within complex, highly matrixed organizations, you will seek to co-create strategies with cross-functional partners and believe we are better building on each other’s strengths, while ensuring your team delivers high quality craft with efficiency and speed. You are adept at using data to articulate your rationale, are a clear communicator, can explain recommendations with authority and openness, and are comfortable advocating for design with partners and leaders. You have a demonstrated ability to build relationships and create impact through multiple levels of leadership including other Directors, Sr. Directors, and VPs and can maintain both drive and patience throughout the journey. 

As an experienced leader of people, you will coach, mentor, and guide a team of people leaders and ICs, helping them to grow and develop new skills, while increasing trust, transparency, and engagement. You have a demonstrated ability to strengthen both your own team and the overall UX organization and can thoughtfully scale your team with the right structures, roles, and responsibilities. You are comfortable leading through change and ambiguity and building a community of practice in a remote world.    Responsibilities:  

• Lead with deep expertise in the Stores or Merchandising Tools problem space, product knowledge, and strategy

• Oversee all experiences within a defined product area and collaborate with other groups for seamless experiences

• Partner with cross-functional leaders to create the product roadmap in alignment with group and company priorities

• Grow the team's ability to create high-quality, accessible, usable experiences that push Target forward

• Evolve the organization composition, assembling teams to successfully deliver on cross-area missions

• Support the growth of UX managers on the team through 1:1s, performance management, and other resources

About you:  

• 10+ years of experience in UX/digital product design with a strong understanding of the craft of design

• Foundational understanding of enterprise tools—retail experience a plus

• 5+ years of experience in people leadership with demonstrated experience in hiring, leading, and coaching high performing, cross-geography or remote teams. Experience managing teams of 15 or more a plus

• Experience working in large, matrixed, global or multi-national organizations a plus

• Ability to balance short-term and long-term thinking while raising quality and team performance

• Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals

• Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along

• Experience successfully managing many stakeholders through all phases of the design process

• Experience connecting AI capabilities with human-centered design to drive meaningful user outcomes a plus

This position may be considered for a Full-Time Remote or Hybrid work arrangement based on Target’s needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Full-Time Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.

Benefits Eligibility

Americans with Disabilities Act (ADA)