Manager 1, Digital Sales Outbound
We are seeking a dedicated and dynamic leader to build, manage, and grow our team of outbound sales representatives. As the Outbound Sales Manager for our E2E team, you will take charge in driving sales and revenue generation for our SMB market segments in North America. The role encompasses working with Known Customer outbound sales teams to nurture Free Trial and Free Account customers by enhancing conversion rates, promoting upgrades to paid accounts, and incorporating additional features such as SMS. The ideal candidate will demonstrate a strong passion for sales leadership and team development while ensuring top-notch execution in outbound sales activities.
Responsibilities● Align your team with Mailchimp’s vision and their critical role in driving growth
● Develop an in-depth and detailed understanding of Mailchimp products and ICP to confi dently provide mentorship for your team
● Enable, develop, and empower your team to proactively identify, qualify and build sales pipeline to meet revenue targets within an consistent operating framework
● Build trust and foster a coaching culture by continuously developing skills, conversation profi ciency, customer empathy and process rigor
● Create an operating rhythm for reps to effectively manage their pipeline from leads to revenue and drive a predictable forecast
● Continuously develop rep abilities and aim for profi ciency in qualifying and closing net new and expansion business consistently and rapidly at scale
● Be proactive in providing your POV on headcount planning and resource allocation to avoid productivity gaps
● Foster strong and effective relationships within the team and cross-functionally to develop growth opportunities
● Lead with data insights and make informed decisions to drive performance and resource allocation
● Manage to metrics that matter and KPIs that drive predictable revenue forecasts
● Partner with internal and external stakeholders to support team performance, build a feedback loop and remove roadblocks
● Be proactive, take strategic initiatives and have a POV and a plan to course correct as and when needed to hit targets
● Be accountable and take ownership. Find solutions, be agile, experimental, open to testing and iterating on multiple fronts
● Foster a fun, safe and competitive environment. Give recognition and monitor team health and motivation
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