Customer Service Representative-Bilingual Spanish (2nd Shift)
About the position
As a Customer Service Representative-Bilingual Spanish, you will play a crucial role in supporting and building trust with our customers. Your primary responsibility will be to service their unique needs while also offering available products. This position is designed for problem-solvers who have a passion for helping others. You will receive comprehensive training that will provide you with a solid foundation of insurance knowledge, ensuring that you feel confident in serving our customers effectively. The role is remote, allowing you to work from the comfort of your home, and you will be provided with the necessary computer equipment and in-depth training to succeed in your position. The ideal candidates for this role will reside in the state of Florida, as this is a preferred location for our team members. You will be part of a collaborative environment that emphasizes ongoing coaching and development, enabling you to grow your skills and advance your career within the company.
Responsibilities
- Service customer inquiries and provide solutions to their unique needs. ,
- Offer available products to customers based on their requirements. ,
- Build and maintain trust with customers through effective communication and problem-solving. ,
- Participate in training sessions to enhance your knowledge of insurance products and services. ,
- Collaborate with team members to improve customer service processes and outcomes.
Requirements
- Two years post-secondary education or higher. ,
- In lieu of the above, a minimum of two years relevant work experience.
Nice-to-haves
Benefits
- 401(k) with dollar-for-dollar company match up to 6% ,
- Medical, dental & vision, including free preventative care. ,
- Wellness & mental health programs ,
- Health care flexible spending accounts, health savings accounts, & life insurance ,
- Paid time off ,
- Paid & unpaid sick leave where applicable, as well as short & long-term disability. ,
- Parental & family leave; military leave & pay. ,
- Diverse, inclusive & welcoming culture with Employee Resource Groups ,
- Career development & tuition assistance