Customer Service Manager - State Farm Agent Team Member
Job title: Customer Service Manager - State Farm Agent Team Member in Ashland, WI at State Farm
Company: State Farm
Job description: Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Manage daily office operations, ensuring workflows and systems run efficiently.
- Supervise administrative staff and coordinate schedules, meetings, and training.
- Support onboarding and training of new employees, ensuring SOP adherence.
- Maintain supply inventory, office equipment, and vendor relationships.
- Oversee cash/check handling and deposit reconciliation per agency SOP.
- Monitor ECRM task management and follow-up activities.
- Ensure agency compliance with State Farm procedures and documentation standards.
- Lead quality assurance efforts, reviewing client interactions and file accuracy.
- Facilitate a professional, welcoming environment for clients and team members.
- Prior experience in office management or administrative leadership role.
- Strong organizational, multitasking, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Proficiency with ECRM (Salesforce), Microsoft Office Suite, and digital file systems.
- Ability to manage confidential information with integrity.
- Knowledge of State Farm procedures or insurance agency experience is a plus.
- Leadership and accountability
- Operational efficiency
- Customer-first mindset
- Detail-oriented execution
- Team collaboration