Associate Analyst / Field Engineer
Job title: Associate Analyst / Field Engineer in Los Angeles, CA at Clearmind Technology, Inc. Company: Clearmind Technology, Inc. Job description: About Us: - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.Title: - Associate Analyst / Field EngineerDepartment: - EngineeringReports to: - Service Desk ManagerDescription: - Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.Overall responsibilities: - On-site engineering support for client and internal projects - Desktop support and deployment -- Windows 11, Apple - Windows Server maintenance and build -- Windows 2022, Active Directory - Wireless network support and deployment -- Meraki, Cisco, Aruba - Email account maintenance -- Microsoft Online Services, Google Workspace - Endpoint Detection and Response -- SentinelOne - Backup -- Solarwinds MSP Backup, Veeam - Mobile device support -- Apple, Android - Documenting SOPsKey areas of responsibility: - Coordinating vendors for support, onsite maintenance, and installations. - Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks. - Project engineering, including server build, network configuration, and network documentation - Remote and onsite support of desktop, project, and application-related issues. - Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors. - Assist the team in projects that include network installs, wireless implementations, and new builds.Qualifications: - EXCELLENT communication and follow-up skills - BRILLIANT troubleshooting skills - 4+ years in the Information Technology field. - Preferably, experience in the hospitality industry. - Field support and remote support experience required. - Handles themselves professionally, as this will be a customer-facing role.Terms of employment: - Full and part-time positions available -
Looking to start ASAP
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